Ticket refunds

Here you will find information about changed schedules and canceled events.

Choose one of the ticket purchase options:

Refund at the point of sale

You can only claim a refund at the ticket office where you purchased your tickets.
If the ticket office has been closed, please fill in the following form.

Online purchase or closed ticket office refund

Contact information

Purchase information


Enter reference number without serial number (without the number after the slash).
Examples of classic ticket and e-ticket.
Please enter separate request for each reference number.

Bank account number

(in case if refund amount cannot be returned automatically. Cannot be applied to benefit programs)

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Did you purchase at a closed ticket office?

Do you want to claim only a partial refund?


Please fill in all required fields