SPRING FESTIVAL
Frequently Asked Questions

I have purchased an access code, when and where can I use it? 
You can use an access code on Saturday 20.3. at live.ticketstream.cz/spring
Access to the broadcast will be available from 16:35 so you have enough time to prepare, the broadcast itself will start at 17:00

What if something will not work?
Livechat is available on the live.ticketstream.cz/spring, we will be happy to help you. Livechat is available before applying the code. You can also write an e-mail to: info@ticketstream.cz

Can I watch the broadcast from abroad?
Yes, you can watch from anywhere

Can I join during or after broadcast?
Yes, you can on this link: live.ticketstream.cz/spring, access to broadcast will be deactivated 21.3. 5:59

Can I watch broadcast using a single code on multiple devices?
Each code is unique and can be applied on different devices. However watching broadcast with same code is only possible from one device.

I have a Smart TV, can I watch on it? 
Most Smart TVs have their own internet browser, where you enter a page with broadcast (live.ticketstream.cz/spring) but not all internet browsers on TV support online video playback and it always depends on the specific model. To watch on TV, we recommend sharing the image from a supported device (wirelessly or via HDMI cable).

What are the technical requirements for a seamless broadcast?
Fast and stable internet connection
- for broadcast in 720p quality min. 3Mbps  
- for broadcast in 1080p quality min. 7Mbps 

Internet browser version:
- Google Chrome: version 69 and higher 
- Mozilla Firefox: version 58 and higher 
- Safari: version 10 and higher 
- Microsoft Edge: version 15 and higher 
- Samsung Internet: version 5 and higher

I'm a medic, do I have any benefits?
We will send a code to watch the festival to all medics who write from the official work email to sestrickynafestival@ticketstream.cz until Saturday 4 p.m. Also send a message to the artists and take a picture of how you enjoy the festival and don't forget to tag #sestrickynafestival #springfestivalcz #hudbanasspojuje (one code per action from one email)